1. Information We Collect

Personal Information You Provide

• Account Information: Name, email address, phone number, business name, job title
• Business Information: Company details, industry type, service preferences, billing information
• Communications: Messages, support requests, feedback, and correspondence with us
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

Voice and Call Data

• Call Recordings: Audio recordings of calls processed through our AI voice agents (collected only with appropriate consent and legal authorization)
• Call Transcripts: Text transcriptions generated from voice interactions
• Call Analytics: Call duration, frequency, outcomes, and performance metrics
• Voice Biometric Data: Voice patterns and characteristics used for AI training and service improvement

Automatically Collected Information

• Usage Data: How you interact with our platform, features used, session duration
• Technical Data: IP address, browser type, operating system, device information
• Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze usage patterns

2. How We Use Your Information

We process your information for the following purposes:

Service Delivery

• Provide and operate the CallWise AI voice agent services
• Process and fulfill service requests
• Maintain and improve platform functionality
• Provide customer support and technical assistance

AI Development and Training

• Train and improve our AI models and algorithms
• Enhance voice recognition and natural language processing capabilities
• Develop new features and service improvements
• Conduct quality assurance and performance optimization

Business Operations

• Process payments and manage billing
• Send service notifications, updates, and administrative communications
• Comply with legal obligations and regulatory requirements
• Prevent fraud and ensure platform security

Analytics and Improvement

• Analyze usage patterns and service performance
• Generate insights for business intelligence
• Conduct research and development activities
• Create anonymized reports and statistics

3. Legal Basis for Processing

We process your personal information based on:

• Contract Performance: To provide services you've requested
• Legitimate Interests: To improve our services and conduct business operations
• Consent: For specific activities like marketing communications (where required)
• Legal Compliance: To meet regulatory and legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

Service Providers

• Third-party vendors who assist with platform operations, payment processing, and technical support
• Cloud storage and computing service providers
• Analytics and performance monitoring services

Legal Requirements

• To comply with applicable laws, regulations, or legal processes
• To respond to government requests or court orders
• To protect our rights, property, or safety, or that of our users

Business Transfers

• In connection with mergers, acquisitions, or asset sales (with appropriate notice)

With Your Consent

• When you explicitly authorize us to share information with third parties

5. Data Security

We implement comprehensive security measures including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication protocols
• Employee training on data protection practices
• Incident response and breach notification procedures

6. Data Retention

We retain your information for as long as necessary to:

• Provide ongoing services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our AI models and services

Call recordings and transcripts are typically retained for [specify period, e.g., 12 months] unless longer retention is required by law or business necessity.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Control

• Access the personal information we hold about you
• Request correction of inaccurate information
• Delete your personal information (subject to legal and business requirements)
• Restrict or object to certain processing activities

Communication Preferences

• Opt out of marketing communications
• Update your communication preferences
• Manage cookie settings

Data Portability

• Request a copy of your data in a portable format

To exercise these rights, contact us at privacy@trycallwise.com.

8. State-Specific Privacy Rights

California Residents (CCPA/CPRA)

California residents have additional rights including:

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

Other State Laws

We comply with applicable state privacy laws including those in Virginia, Colorado, Connecticut, and other jurisdictions with comprehensive privacy legislation.

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States. We implement appropriate safeguards to protect your information during international transfers.

10. Children's Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Voice and Biometric Data Specific Protections

Given the sensitive nature of voice data:

• We obtain explicit consent before processing voice biometric information
• Voice data is encrypted and stored securely
• Access to voice data is strictly limited to authorized personnel
• We provide enhanced notice and control options for voice data processing

12. Third-Party Links

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites, and we encourage you to review their privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

• Email notification to your registered address
• Prominent notice on our platform
• Direct communication for significant changes

14. Contact Information

For privacy-related questions, concerns, or requests: